Frequently Asked Questions
Everything you need to know about Bernstein's premium home collections.
What is the typical shipping time for furniture and decor?
Standard shipping typically takes 5-7 business days within the continental US. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your products?
Yes, all Bernstein products come with a 1-year limited warranty covering manufacturing defects. We stand by the craftsmanship of our home goods to ensure long-lasting quality.
What is your return policy for home accessories?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to our carrier's portal where you can monitor your delivery's progress.
Are the materials used in your products sustainable?
Bernstein is committed to sustainability. We prioritize ethically sourced woods, recycled textiles, and eco-friendly manufacturing processes across our entire home catalog.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Affirm for larger home investments.